Terms of business

No Claims Considered After Installation

On delivery, ensure that you have the goods as selected and that the shade, size, and grad are acceptable. Items will not be accepted after fixing.


It is your responsibility to ensure you have enough tiles to complete your area. The installer is the best person to confirm this. We cannot guarantee the further supply of the same batch or color.

Best estimate only verified onsite measurement before tiling start.


A 50% deposit is required on indent orders with the balance payable upon delivery.
All items must be collected within 30 days after full payment.
Payment We accept Eftpos, internet banking.


Please order quantities carefully as normally stocked items attract a 20% return fee. Ordered in items attract a minimum $100 + 25% handling fee. We will credit only full, unopened boxes returned within 21 days of purchase provided they are in saleable condition by the original purchase invoice. No refund available on overseas sourced indent items.


All items are sold Nz City Tiles freight to the site can be arranged at customers cost.


All goods remain at Nz City Tiles until paid for in full.

Faulty Goods

Please advise as soon as possible that we may investigate further.in the event faulty product, we will arrange for the replacement. (Please include quote or sales order reference.)